CPG Management - Chicago, Illinois

Khalia Braxton

I recently had a disappointing experience with this management company while applying for an apartment. After submitting my application, I was asked to provide additional documentation. Unfortunately, this request came after business hours on a Friday evening. Despite my prompt follow-up on the next business day, I was informed that they had already moved forward with another applicant who was working with a different agent—an action that seems to deviate from standard protocol.

This situation highlights significant concerns about the management company’s communication practices and the lack of consistency in their process. Furthermore, Sam’s handling of the matter was both unresponsive and unaccountable, which only added to my frustration.

I wanted to share this experience to make others aware of the challenges I encountered when dealing with this company. Professionalism and adherence to clear protocols are crucial in situations like this, and I hope this feedback encourages improvement in how applications are managed moving forward.

elijah johnson

Terrible housing, my apartment has leaks, mold & the management team are horrible at taking calls seriously. Wish i wouldve never moved in here

Claude Herman

We have been renting our north shore home since 2015, without the benefit of having a professional property manager. The workload and stress of dealing with appliance failures and tenant demands just became too much. In the summer of 2023, we spent a great deal of time shopping and researching property management companies in the Chicago Metro area. After speaking and meeting with Rusty Schluchter @ CPG Management, we felt that of all the companies we spoke with, CPG and Rusty were the appropriate fit/choice. They helped identify what need to be done to "refresh" the house and landscape and provided the tradespeople as well as supervise the work. Once the work was completed, I wanted to move into the house, it looked so beautiful. They were able to find us a very good tenant in relatively short order.

Over the past few days, we developed a plumbing issue at the property. Rusty and his team were "Johnny-on-the-Spot". Kept us informed and were able to come up with plan for resolution and executed it. This is the first time, since renting this house, that we did not feel overwhelmed or anxious about the needed repairs or having to find a plumber to fix the issue. THEY DID everything. I am only sorry that we did not hire them years ago!!!

Celia Yang

I live out of state from my rental property and CPG Management has been a life save! The follow-up on any issues/questions are taken care in a timely fashion. Keep it up the great work!
Thank you!

Don Keadik

This management company has been creeping around in my hallway at 9pm and leaving false legal notices at my door telling me to vacate....uh I own the property. Will not be renewing my contract with CPG management after this. Beware of this company. They do not do anything other than mow my lawn in front. They leave everything else outside my building in a state of disrepair, which has cost me more than what they are worth. That they are apparently willing to literally harass who they believe are tenants with fake legal documents is what I find most disturbing. This is not only illegal, according to my attorney, but it makes me, the property owner look bad. This is unacceptable and I will NOT be renewing the annual contract with CPG Management. I suggest you look elsewhere for a property management company. My advice: don't trust anything Rusty says if you choose to work with these idiots. They put in as little work as possible while charging the highest rate. If I could give ZERO stars I would.

David Sundstrom

Rusty Schlucter and his entire team do an outstanding job with my 2-flat. They handle all tenant concerns promptly with their 24/7 service team. They also let me know about things that could/should be done to properly maintain the building. And I always make the decisions the way I want things handled. They are great to work with. They have allowed me to keep my building after I moved to the suburbs, with peace of mind!

Mark Jakcsy

I have been working with CPG for the past two years and could not be happier in working with them. Rusty and the team provide great property management service and helped work through important information with me in operating my first rental property. I highly recommend working with CPG management for your property management needs. You will not be disappointed.

Kelly

I hired CPG to manage my property when I had to move out of state for work. They were very easy to work and extremely responsive to any inquiries I had or service requests from my tenants. I always received emails back within 24 hours -- usually faster -- and they were prompt and easy to work with whenever maintenance issues came up. Highly recommend.