BH - Des Moines - Des Moines, Iowa

Paul B.

I went to walk a dog for my friend who is living in apartments managed by BH Management and the electric door lock would reset every time I put in the correct code with the low battery light on even though the batteries were replaced a couple of weeks ago. No problem, I call my friend so she can submit a maintenance ticket to unlock the door. Maintenance's response was "call a locksmith". After several back and forth calls between the maintenance man and my friend and the police and the maintenance man nothing. Now there is a dog stuck in the apartment until my friend can get home and then hopefully the maintenance man decides to come out and unlock the door. What if my friend was out of the country and couldn't get back? Would they just leave the dog to die in the apartment and start to decompose?

Update #1: Called the electronic company (it's one of those new-fangled apartments with everything on-line and another company can look at or reset the devices. She said "battery is at 47% but I can's get the lock to open. Have maintenance change the batteries"

Update #2: Ended up calling a locksmith who fiddled with the lock until he got it to work so them means the batteries were fine. Mumbled something about the lock now being reset implying that the lock was at fault and not the batteries.

Update #3: Talked to the manager of the apartment complex. She is going to "talk to my supervisor to see how this should have been handled".

Update #4: From the corporate director: "Have you heard from the local management?"

Update #5: Nothing from corporate or from the local people. If you have a choice in apartments, DO NOT select a complex run by BH.

Michaela B.

DO NOT rent from any property associated with BH Property Management. I lived in Satori Olathe, one of their communities, for 6 months and it was without question the worst experience I have ever had renting. My unit had nonstop maintenance issues and the on site team was quite frankly downright rude and lazy. I signed a year lease and left after 6 months without penalty because of how poorly the staff behaved and the state of the "luxury" apartment I was renting and paying almost $2,000 a month for. Since leaving I recently got a notice on my credit report that a collections account was opened by the apartment complex for a bill I was never sent and they made no attempt to contact me by phone, email, mail, nothing. They had every means of attempting to contact me and did nothing but wait 7 months to send a bill to collections. This company is greedy and has no interest in doing the right thing. STAY AWAY

Rick J.

Bottom apartment in building 2 floods real bad. It's been flooding bad for 3 weeks straight.

Brandon

When BH management took over the property I live at, they gave no clear instructions on when or how to pay rent online, and it wasn't until I called on the 1st of the month that I was told there'd be a resident portal up and running soon. They've mistakenly taped an eviction notice to my door that was intended for a different home, and now somehow have charged late payment penalties for rent that was paid on time. We're told to pay the late penalty and then they'll credit it back to us next month. If you live at a property managed by BH, don't have high expectations in regards to their communication or professionalism.

Teresa M.

Putting a 3 star only because I love my apartment, the location and my neighbors. The office staff, maintenance and BH Management is another story, I'd give no stars for them. I moved in June 2018. The 1st apartment I lived in was great at first. Then the floor started to give in the bedrooms, the hall, dinning room and living room. There were actually holes and the carpet would dip down when you stepped, if you weren't careful, would trip you. There was water damage in the hall bathroom that had black mold, but took me 3 or 4 work orders and threatening to call the health department to get fixed. I finally transferred to a ground floor due to back and knee issues in 2021.
Not a month after transferring the walls and shelves collapsed in my pantry. There were squirrels getting into the attic space and had torn/chewed off the insulation on copper piping and other pipes. Even the outside bricks of the building were saturated. Ruined everything in my pantry except canned goods. The office said to file with my renters insurance. My deductible was more..but again had to spend money i didnt have to replace my food. My neighbors up stairs also have issues with the squirrels (yes its still going on) they chewed through the ceiling in her pantry and got into her apartment. More than several work orders have been put in about these squirrels. The water damage in my pantry also caused my kitchen floor to warp some, let the office know several times and nothing was ever done. And I was told by the rental office to get a BB gun and sit on porch and shoot the squirrels. Seriously? I live next to the playground!!
My heat pump went out at the end of November, beginning of December. Went the month of December with no heat. They said they had to order a new unit. Or the weather was to bad to work in. My ex-husband owns his own heat and air company, for the last 26 years and he has been in the buisness for 35 years. I have extended family and friends who are also in the same business for just as long or longer. It doesn't take that long to get a unit considering there are 2 Heating and Air distributors less then 5 miles from this complex. And the weather should never stop them from getting heat to a tenant. A whole month?! The rental office said to run the emergency heat! WOW! Is BH Management going to pay my VA power bill? I live paycheck to paycheck and I'm a single income household. As are most people.
The neighbors upstairs have had A LOT of ac issues. To the point water leaks from the indoor unit into my grandchildrens room. The ceiling and walls get wet. The 1st time maintenance came in to fix it. They painted without covering up and splattered paint all over my furniture and other stuff. Which I can't get off. The rental off said to file with my renters insurance. Really Is this the answer to everything? So again, pay the deductible of $1000 , money I don't have. Which some of the things paint got on can not be replaced. They were things my children and grandchildren made. This is an unacceptable answer. The second time the leak happened, they covered up, but my concern at this point is mold. Which they did not check for. They painted over it and I can still see the water stains.
Back to the squirrels in the attic. They caused water damage in the apartment above me, in the pantry, which has caused mold in the corners of my pantry. I contacted the office, they came out, spray painted without removeing or covering up again!!! And left the spray paint can on a shelf in my pantry. I still have it. And there is still mold in the corners of my pantry. Maybe I should go to the health department and my local news about this one.
Maintenance used the pool after 8pm with all their people and wouldn't let anyone else in. Have had no hot water. Won't let me put everything in this review. I need to be contacted ASAP. THERES SO MUCH MORE!!!

Sidney F.

To address the reply to my comment, I would love to get in touch but that email doesn't work, it just sends me a message saying that it's not set up to receive emails from outside the group.

My apartment complex was recently purchased by B.HOM, and I read in the information about the company that residents were sent after this purchase, that b.hom has a philosophy to "provide a wildly awesome living experience for our residents by offering amenities and services that go above and beyond expectations." Unfortunately, the amenities and services that I have received fail to meet even my most modest expectations, and I have been consistently lied to by management. I find this behavior completely inappropriate, unprofessional, and unethical. I have been treated very disrespectfully and I am immensely disappointed by my apartment's failure to live up to the expectations that they advertised to me when I signed my lease here. I am also disappointed that B.HOM's website has no way to contact higher ups, as their contact form will only send your complaints to the leasing office of your apartment, which in my case will accomplish nothing because my apartment's management has proved that they will not take any complaints seriously. I would strongly reccommend against living in any B.HOM properties to anyone who expects to be treated with courtesy and basic respect.

Alexius M.

Review is for a BH Management property in Kansas City

For starters - they did not give us the correct security deposit refund and failed to provide an itemized deduction which is required by law.

The apartments are absolutely disgusting, the other tenants don't take care of their spaces or care to keep the exterior presentable, and the management was incredibly unresponsive to the countless issues we had. We only stayed for 3 months, after the first apartment they moved us into smelled so bad of cigarettes we got sick. We would have had better luck staying at an extended stay motel. The only reason we moved here was they had an opening immediately and we didn't have time to look for a more permanent place after being moved here for my husbands work.

We looked at 5-6 new apartments before we moved out of Whispering Lakes, all of which were better quality, in a better part of town, and better cost. Even with the premium for a short term rental, we now live in Overland Park and pay less for a much nicer space.

Molly B.

BH Management manages the apartment property where my husband and I live. I'm giving them three stars because their service is just mediocre.
Our apartment property is very nice. They recently did a huge renovation to the interior of all units and while aesthetically everything is very nice, it truly was just a makeover. The appearance is very modern and minimal and pleasing to the eye. However, the quality of materials is just okay. Our vinyl flooring has been bubbling and lifting in certain places since we moved in immediately following renovations.
In addition, the quality of service is just okay. We receive attention to maintenance requests or other concerns, but not within 24 hours. The quickest response is typically within 48 hours, and the longest we've waited before kicking up a fuss to get a response was recently 6 weeks (to non-essential maintenance for a sink faucet repair). Our rent increase this year was significant. We went to the office to discuss options with them and were not given any - we were simply told that we moved in at a good rate which was significantly lower than the current market rate and should expect increases over the next few years to get us to that rate.
Generally, the staff are pleasant but the office feels tense, as if they are expecting a fight rather than to provide customer service and work with residents on concerns. We love the amenities here and their concern for improving the property. We appreciate the location and access to neighborhood services. Overall, we are happy, but feel the company could do a better job with truly connecting to residents and providing meaningful service.