Academy Sports + Outdoors - Conroe, Texas

Gisox Gewalt

Für Angelfreunde ein Traum, ... und vieles mehr.

Pat Baker

Got to the cashier #3 @ 4:26pm. She did not greet me or respond when I asked "How are you?" I bought 2 pair of same tennis shoes in different colors. Asked if they both weren't on sale instead of one being $20 more. She just looked at how they rung up on her register and repeated the price. She didn't thank me when I left so I responded in kind with silence. Need friendlier cashiers.

Jesse Reed

Exceeded expectations. Vanessa is a great representative for your store. Patty is efficient and would make a great employee for any company. Highly appreciated!

Veri

every time i ever come here the registers are really really slow with very few people or a really long line. great items and clothing to shop here for any outdoor occasion as far as i can tell.

Kathryn Haarmann

Although I was able to find what I needed the check out process was rough. I went there in the evening just before close they had only two check out lanes open and the line had 20 + people waiting to check out. The Hey Dude shoes were very poorly organized and although I came prepared to buy several pair I ended up not buying any because they were so disorganized. The display was incorrect and it was very difficult to find sizes. Seems like they need more employees.

Doug Hazlewood

I have been a customer for over 30 years and will never buy anything from Academy again. I spent over $250 for a towable tube. The first time I used it, it had a small hole in it and took on water. It was a major disappointment as we had family over and they were looking forward to a day on the lake. I took it back to the store and they would not take it back. The manager Wayne said “all sales are final.” Really? I was treated as I was a liar and was trying to get something for free. I was actually going to buy some binoculars and some fishing gear on this trip but I left and will never give another cent to Academy. I am heading to Dick’s down the road to purchase my items and they will not get my future business. Buyer beware, apparently all sales are final!

Responsing back to owner (Academy): I would surely give you a second chance if you did the right thing and gave me a store credit for the defective product I purchased. But saying you "understand how frustrating it must have been" is just lip service.

tarheeltexan

This review pertains to my most recent experience. I have purchased numerous spools of braided fishing line in the store when they told me that they will spool my reels for free. I don’t need them to school my bait casters but it is so much faster to have them spool a spinning reel and you don’t have to worry about line twist.
Today, I went through the same routine of taking the fishing line, up to a cashier and paying for it before heading back to have my reel spooled. I’m glad I waited because he was not going to use any backing because he said that they do not do that anymore. There is not a chance that they can spool a spinning reel with braided fishing line so that it will not slip.
I would highly recommend either going somewhere else or doing it yourself because of this. Anyone that fishes with any regularity at all knows what I’m talking about but if you don’t know what I’m talking about, do a little research and you’ll go somewhere else for your fishing line and spooling needs.

Megan Gillen

Placed an online order and it was coming from this store. The address was incorrect when I placed, I take ownership of that. I immediately reached out when I saw after I placed the order of getting the addresses changed. The customer service reached out to the store manager, Robert, to intercede and correct the address and was told that he would reach out to me to verify. I waited a week and no phone call. I reached back out to customer service, who then called the store and no luck to get in touch with Robert, but stated the protocol in this situation is to wait 7 days after the original due date 21OCT. I waited 10, no package. I just called customer service again who tried yet again to reach out to Robert who wasn’t there and spoke to the manager on duty and had no idea about it. Now I I have to wait another week for the package as they decided to finally reorder the package on my behalf. The amount of frustration because the manager at this store wasn’t reliable to do their job in this situation is not acceptable. For reference, order on 12OCT, started the intercede that day and now the new package won’t arrive until 07NOV. This was for an anniversary gift for my husband. That date has now passed.