Aspen Ridge Management - Provo, Utah

Madelynne T.

They are the worst management place! First off every month my rent continues to get more and more expensive. When the original contract we signed was supposed to be 550, and the last change I had was 720. They are ridiculous. Second off, they are horrible to communicate and are so unhelpful. Lastly, they are so unprofessional. Earlier this month I was asleep in my apartment and they had workers walk in and come in my room as I was asleep. These older men woke me up just so they could clean my blinds. I live with only girls. No people especially 3 older men SHOULD NOT be allowed to walk into an apartment and especially into a bedroom without permission. When I called aspen ridge about this they did not apologize and did not care about this situation. Overall not happy with them and will not live in another place managed by them.

Kate H.

This group does not care about its tenants. The heating and hot water went out in my apartment in January. The staff said the issue was resolved but there were no improvements. Our apartment was about 45º for several days and we did not have any hot water. When we asked for compensation, the front desk said "you can't be mad about this. it is in your lease."

Nana M.

We’ve been disappointed with the maintenance service at Aspenridge Apartments. We’ve been requesting urgent repairs for weeks, and while we were told someone would be scheduled, no one ever showed up. It’s frustrating to feel like tenant concerns aren’t being prioritized.

We hope the management team improves their response times and follows through on their commitments. Reliable maintenance is an essential part of a positive living experience, and unfortunately, that hasn’t been our experience so far.

Tanner T.

My wife and I were a bit shocked with all of the negative reviews. We moved out of the 4plex on 400e Provo and had a great experience with them. During our time there we had a few of the following issues:
A stain on the carpet, dirty outside windows, dishwasher problems, and water heater problems.

Every single one of those were addressed almost immediately. We got an email response back within the hour. And then that day or the following someone came and fixes our problems.

There was only one time when we didn't hear a response right away and it was on the weekend. Unfortunately if it wasn't during office hours, we couldn't get a hold of anyone. That wasn't really an issue though.

Hilary was very helpful through the application process and I would definitely recommend this place. If you pay rent on time and are a good tenant, you will have a great experience!

Also Franseca is one of the managers and she was awesome! She helped us with a lot of things and answered a lot of questions though our lease when it wasn't really her job.

My one complaint/suggestion is we had a maintenance guy walk in one time and we didn't get a heads up. We were told we got an email about it but we didn't (unless it went to spam and i never saw it). If we could have had better notification about maintenance that would have been better.

Cathy A.

My daughter lost her keys, including to her apartment (Hampton Court #1). I was expecting the typical $40-50 fee. They charged a little less than $200. And being naive, she paid it even though they had replaced the standard lock with a digital keypad. She paid for their upgrade, not a rekey.

They also made the renters pay for the repairs on a the old stove that broke from wear and tear, not misuse. And some critters were living in the floors and walls accessing them through the dilapidated parking garage—despite the management insisting there were no access points there. Tenants had to take pictures of the gaping holes and record the noise running through the walls to get them to look into it.

Terrible management. Avoid them at all costs.

Rylan C.

Avoid renting from this company if you can, their advertised prices are not accurate to what you'll be paying. Added fees including a "Benefits Package" bring the monthly price of rent to nearly $200 more than what you see advertised. They will nickel and dime you on every little thing, they will schedule maintenance appointments without notifying you and charge you an overblown fee for it. They are slow to answer any kind of email, their customer service is horrible, and their apartments are run down and poorly maintained.

*Edit‐ again, maintanance showed up today with absolutely no email. And that is my mistake, the benefits package is listed on their website, however it wasn't even a thing when I started renting here. I would love to know what this "benefits package" is, since they ALREADY keep $20 a month out of your security deposit for cleaning and maintanence, plus utilities, internet, and anything else that a typical management company would ask for. Paying another $360 a year for these anomolous benefits that I certainly don't see living here is ridiculous. Maybe I'm paying for the privilage to rent from them.

How about I and the residents at Mountain Wood pay a one time $30 payment and you send someone to actually get rid of the ants that are swarming this entire complex. Or send someone over to actually fix our heating system, which does not work consistently despite workers showing up unannounced at random hours of the day to bang on it for a couple hours.

But the reviewers are the bad guys right. We're just entitled college kids who don't know how to deal with the challenges of life. Reading ARM's responses to these negative reviews made me realize how much of a joke they are.

Emily

My son has lived in BYU approved housing managed by Aspen Ridge for just over 3 months- and- somehow, they’ve managed to screw up his rent 2 times. We come in every month to pay the rent, and every month they cannot give us an exact amount for how much rent is plus utilities. Last month, I went in nice and early mid month to pay the next months rent. The lady at the front desk told me to pay an amount and specifically said that if the actual amount was higher than the amount she quoted- I could pay the rest next month, no problem. We’ll, yesterday we received an email stating that my son was delinquent in paying his rent and that a late fee was applied to his account plus it needed to be remedied ASAP so that he could avoid eviction. Quite a shock to receive this email, I must say. I quickly called the company to figure out what was going on, only to be told I would have to leave a message with the rent department. I left a message, and waited- and waited- and waited. Eventually, I drove the 40 minutes into Provo and visited the management company in person. The lady at the front desk told me she couldn’t do anything and asked if I’d called. When I told her I had, she told me to “write an email because it was faster.” And offered no information, no help- just handed me a piece of paper with the email address written on it. I retreated to my car in the parking lot and wrote an email, and then called a second time to voice my upset on this whole situation. About 30 seconds later- the rent person finally called me back and was able to fix everything, stating we had received the eviction warning email because we hadn’t paid the full rent amount, told me to pay an additional $100, and said that he would waive the late fee. So, I filled out a check and walked it inside. ALL OF THIS COULD HAVE BEEN AVOIDED IF I HAD JUST BEEN GIVEN THE PROPER AMOUNT TO PAY IN THE FIRST PLACE. (Both times!) There has GOT to be an easier way. Why is this so difficult? I’m not impressed and I hope that changes can be made to help facilitate proper rent payments in the future.

Jillian I.

Took more than half of my security deposit because the place was "dirty" literally leaving the place spotless. They also double-charged me for my last month's rent, which was also taken out of my security deposit. Avoid Aspen Ridge Management if you can! They will rob you blind because they take advantage of broke college students!