BayCare Behavioral Health- Life Management Center (Clearwater) - Clearwater, Florida

Margret H.

This facility is a joke and considering suing. My daughter was a long standing patient and three times with three different doctors no matter how many times she would call and leave a messages to get refills or get scheduled with a new doctor; no one would follow up. The amounts of times this place has neglected to keep patients on a timely medication routine is abysmal and has caused massive amounts of turmoil for someone with mental health issues that require constant monitoring and medication. No one here takes responsibility for the well being of patients and their lives.

Jessica C.

Wow, had I first read the reviews I never would've put myself in this situation-
As it seems that Baycare's standard of "quality behavioral health care" is insufficient to say the least and should be considering utilizing different approach strategies clearly; as most evident from the countless negative reviews. Speaking on my own recent personal experience I encountered with BH Psychiatrist Dr Virginia Ulloa- She seemed unenthusiastic in her rigid intimidating demeanor showing no empathy and emotionless.. she spoke as if hardly fluent in English and I had a difficult time trying to understand her, and she was very noticeably becoming increasingly impatient & irritated by my efforts to understand her and quite obviously remained very unpleasantly displeased towards me; creating such a most uncomfortable experience in such an environment that I felt eager to leave & not look back

Sarah P.

I was reffered here by my other Baycare office that is amazing!! This office however since my first appointment has had multiple red flags.. Let me just say this. If the healthcare system continues to go on this way (BROKEN)! People like myself who are fed up are going to start getting nastier and nastier.. What is so hard for Dr. Offices to understand that if your "staff" isn't doing their jobs and shouldn't have those jobs in that feild then your office will implode and nobody will care at all about how great their Dr. Is anymore because the front desk staff or the management or Doctor's assistants etc FALL SHORT ON A CONSTANT BASIS. To the unprofessional woman who called me at 8:30 this morning on my day off to confirm my appointment I just rescheduled two days ago and then pretty much hung up on me because I said I would have to check my schedule I just woke up. (Woken up by her call). I left a voice-mail and if I don't receive a call back I will call back until I get your name and a confirmed appointment since I've read you guys like to cancel appointments without people's permission. I'll say this again, Do better and go work in a different field that isn't Healthcare! I can already tell this place is gonna be a problem for someone like myself who depends on her medication and appointments not being screwed up. Yikes!

james A.

The doctors and professionals here are wonderful, and it is saddening to discontinue treatment here. I am expected to do treatment Weekly/Biweekly, but there are 10-week waits, in which I was able to complete an entire Outpatient program with weeks left before even seeing my assigned therapist. July-December could only fit 2 appointments. I’d suggest other centers if you have urgent/consistent needs for treatment.

Agent47rulz

Doctor Poole is an amazing doctor who has a lot of empathy for his patients and is very willing to work with you to make the perfect treatment plan.

However, the women that work the front desk are the worst employees I've ever seen at any professional business. I always have problems with them.

The last time I was there, I showed up 15 minutes early for my appointment and the lady sitting with her back to me behind the counter told me she would check me in shortly because she was busy doing other stuff. I told her no problem. I would sit in the lobby and wait to be called up.

25 minutes passes, and I go back up to the counter and ask if I should check in now since my appointment with Doctor Poole was supposed to start 10 minutes ago. The lady tells me she already cancelled my appointment with the doctor because I never showed up on time.

I told her I was sitting in the lobby right behind her for the last 25 minutes. She said she forgot that I was out there and that it was supposed to be my responsibility to remind her.

She tried to make me reschedule again, but I said absolutely not since I drove 45 minutes in the pouring rain to get there. Afterwards, she was very apologetic, but it severely cut into my time with the doctor since he had other appointments.

Honestly, I wouldn't even need to see the doctor in person anymore since I only ever have questions about the medications he already prescribes me, but I'm forced to make an appointment every time I have a question simply because his staff never relay any of my phone messages to him. I'll call several days in a row, leave messages, and not a single one gets to him. Only my first
every message was relayed, so I know I have the right voicemail.

Megan R.

Very disappointed. They never responded to the pharmacy regarding a refill for my daughter's medication resulting in her almost running out. They also never picked up the phone when I called about it, took me to a voicemail. Someone called me to confirm her appointment and when I told them I needed help they told me that was not their job and forwarded me back to a voicemail. We had to run to the pharmacy for an emergency partial refill. So much for "mental health" care.

Cameron O.

Even if you schedule an appointment four months in advance, if you don’t do the pre appointment paperwork online 48 hours in advance they’ll cancel your appointment and put someone in your slot without letting you know. No wonder people don’t attempt to get counseling anymore.

Lauren F.

I could not be happier with this facility. The front staff is always helpful and kind. My therapist is Ben. Ben is wonderful. He is very professional, gentle and he always has the right thing to say. Since I have been going here, I feel much better with my mental health. Thank you!