Energy Management Corporation - Salt Lake City, Utah

Jason S.

Scheduled a start up for a new Generac generator. I was asked to have a gas technician onsite during start up. Energy Management (EM) wouldn’t give a time for the start up until the morning an hour before showing up. That isn’t enough notice for anyone. Once on location EM said we needed to adjust some items on the gas line. Wouldn’t have been a problem, but there was no gas technician due to the short notice. I was told by the EM tech. If you get it resolved quickly we will come back later today or tomorrow. Well, after many requests for a reschedule 6 weeks later we had a day scheduled. Once again no accurate time given. The electrician and I wait over two hours with multiple calls into EM. We kept being told the tech was having car troubles and they would call us back soon. Never got that call back. I finally called my EM sales guys cell phone and demanded he tell me where the EM tech was. The sales guy said let me get you a number. After a few minutes the EM tech gets on the cell phone and says, I just loaded the truck and I’ll be there in an hour. So we waited in total 3+ hours with no communication except our phone calls to EM. This is the worst customer service I’ve ever experienced. I would not recommend buying a Generac generator until Generac allows other companies to do the start up and service. I’ve heard many of the same experiences or worse. Stay as far away from this company as possible.
Update: 10 months after install the coolant level switch failed. I was required to pay almost $1000 to schedule a warranty repair. I was told I would get the money back after Generac paid them. (This was a 45 minute test and repair) I’ve been in the electronic industry my entire life. This is the worst warranty program I’ve ever seen. Would never buy or recommend Generac or Energy Management.

Kurt B.

Terrible people to work with. Would NEVER recommend buying any sort of motor or generator from here. Management is awful, Steven and Jeremy are both extremely unqualified and unreasonable employees. Whole company needs a rework of their management. HR favorites certain. If you’re looking for a place to work with no potential growth and bias upper management, they look no further. Don’t waste your time here and especially don’t waste your money here. Anywhere else you can buy a motor or a generator, buy it there, never here at EMC.

Marque C. (.

These guys are awesome!

They found what I needed and got the ball rolling; unfortunately, due to a delay on the part of the mfg the item arrived too late for my needs.

The crew honestly bent over backwards to help resolve the issue of returning the item to the mfg with a minimum amount of trouble to me; the courtesy extended by everyone I encountered will keep me giving a thumbs up to all who inquire!

shane C.

this was my second time trying to have them work on my generators, I spoke to them about repairing a generac generator, i set up the appointment and they said we would get it looked at. after 2-3 weeks no call, so i called them and they knew nothing about it and had not looked at it. the next day they called me and said it would be $500.00 dollars just to diagnose it. that was not even repairing it,

it would have been good to know that before i delivered it to them to look at it and left it there for 2-3 weeks just sitting there doing nothing, plus i feel that they dont even want to work on this generac generator that is why the price was set so high and i was told that after i dropped it off.

they must have no lack of work for this to happen, eventually this type of attitude will catch up to them has been my experience with businesses. very poor customer service. And wasting peoples time.

generac has a terrible authorized repair center with energy management.

after 2 bad experiences with energy management i would never refer them to anyone or bring anything to them in fact i have 6 generac generators and we buy 2 new ones a year but i am going to look to find a different manufacturer other than generac because i cant get there authorized repair center to work on there machines.

its like a ford dealer saying we dont want to repair our own vehicles.

do not go here find someone else who cares about the customer experience.

they are a commodity not a service business.

Thundercat

Terrible company. Even more terrible people.

Tim B.

Great company backed and supported by a wonderful team. Willing to help in any way.

Kurt W.

The only place I will go for my high horsepower electric motor and drive needs.

L P.

Very slow service. They take weeks to finish a simple job.