HCM Property Management - Irvine, California

Yazeed Alshamaileh

I am extremely upset and frustrated with the service provided by HCM Property Management. Upon moving into the unit, I encountered a severe water leak in the bathroom, which subsequently affected the neighbors below me. During the investigation, HCM discovered extensive mold, which they claimed had spread everywhere, necessitating the complete replacement of the bathroom stall. It is hard to believe that the mold spread so rapidly solely due to the recent flooding; it seems likely that the mold was pre-existing and not properly addressed before I moved in.

HCM Property Management insisted that my insurance should cover all the repairs, adding to my financial burden. The repair process has been excruciatingly slow and poorly managed. It took them two days just to remove the bathroom stall, and they placed dryers to dry out the wood, which took about two weeks. During this period, the workers only showed up for four days. The day before the insurance adjuster was scheduled to visit, they hastily removed the tub and the rest of the bathroom, then disappeared for five days without any explanation.

When I contacted HCM Management, Ana informed me that they were waiting for the insurance payment. It has now been over five days since that conversation, and I have not received any updates or calls from them. I have been living without a functional bathroom since the beginning of the month, far exceeding the initial two-week timeframe they promised for completing the repairs. I have been forced to use the bathroom at the community clubhouse, which is incredibly inconvenient and unacceptable.

The lack of communication, the slow pace of repairs, and the overall mismanagement by HCM Property Management have caused me significant stress and inconvenience. I would not recommend their services to anyone based on this experience. They have failed to provide even the most basic level of customer service and have shown a complete disregard for the wellbeing and comfort of their tenants.

DR RICHARD DWAYNE BRITT

Title: Consistently Exceptional Service by Dalia G. at HCM Property Management

My spouse, Dr. Britt, and I are thrilled to share yet another phenomenal experience with HCM Property Management, specifically highlighting the outstanding service provided by Dalia G., the Property Coordinator.

When moving into a new property, it's important to remember that even brand-new homes can present unforeseen issues as everything settles and starts being used regularly. Over the past four months in our new home, we've encountered a couple of situations that required immediate attention. Each time, Dalia has been an absolute pleasure to work with, leveraging her extensive experience and expertise to assist us promptly.

Most recently, we faced a plumbing issue that could have become a major inconvenience. With the same swiftness and concern she demonstrated during our first encounter, Dalia expedited the services of the plumbing company and the home management team. She ensured that a professional was dispatched to our home quickly, and everything was handled efficiently and properly. Her ability to understand that issues can arise and her readiness to help in our time of need have given us a tremendous sense of comfort.

We felt compelled to write this second reference to solidify and confirm that Dalia is truly phenomenal at her job. Her extraordinary attention to detail and willingness to go above and beyond to make sure things are done expeditiously are qualities that set her apart. Knowing that we have access to someone like Dalia, who consistently provides exceptional service, makes our experience with HCM Property Management all the more positive.

In closing, we want to thank Dalia once again for her outstanding support. We highly recommend anyone in need of property management services to utilize HCM and especially to ask for Dalia G. She is a true asset to the company and ensures that clients are well taken care of every step of the way.

Warm regards,

Dr. Britt & Dr. Britt

Mike Mai

The HCM Management team was very quick and professional. I am glad i chose HCM to manage my property. Lenny, Dianne and Diego were thorough and friendly on all questions I had, and they provided excellent services.

DR. RICHARD DWAYNE BRITT

Outstanding Property Management Experience with Ms. Sarahi Leyva at HCM Property Management

⭐⭐⭐⭐⭐

Moving into a new home can be both exciting and challenging, and our experience with HCM Property Management truly stood out thanks to the exceptional service provided by Ms. Sarahi Leyva. From day one, Ms. Leyva demonstrated unwavering dedication and professionalism in addressing every concern we had with our property.

When we encountered issues related to maintenance requests and property concerns, Ms. Leyva was always the first to respond. Her meticulous attention to detail and persistent follow-up ensured that every problem was resolved efficiently and effectively. Whether it was coordinating repairs, managing communications with contractors, or simply keeping us informed, Ms. Leyva handled everything with grace and expertise.

What sets Ms. Leyva apart is her genuine commitment to her clients. She goes above and beyond to ensure that all promises are kept and that our living experience is seamless and stress-free. Her proactive approach and ability to anticipate potential issues before they arise have given my wife and me immense peace of mind over the past five months.

Moreover, the entire team at HCM Property Management reflects the same level of excellence and dedication that Ms. Leyva exemplifies. Their responsiveness and reliability have made them a trusted partner in managing our property needs.

We are incredibly grateful for the outstanding support and unwavering commitment from Ms. Leyva and the HCM Property Management team. If you're looking for a property management company that truly cares and delivers exceptional service, we highly recommend HCM Property Management. Their expertise and heartfelt dedication make all the difference.

Thank you, Ms. Leyva, for making our property management experience nothing short of excellent. We look forward to continuing our positive relationship with your team!

Sincerely,

Dr. Britt & Dr. Britt

jessica ramirez

Gabby has been a pleasure to work with! She is extremely professional, responds very quickly any time we've had a question or needed assistance, and got our property rented in less than a week after it was vacant for nearly 30 days with a another property manager. So glad to have her on our team!

b1nzo

Gabby and the HCM team took care of us from beginning to end with patience while providing excellent service.

Before we found Gabby, we had a rough go with another property manager who was unable to rent our property for nearly a month. Once we switched to Gabby & HCM, she had our property rented out in 5 days once it hit the market at the original rental price we sought.

Zixuan Liu

As a condo owner living abroad, I find that HCM and my property manager Lenny provide me with peace of mind at a very reasonable price. I highly recommend them for their expertise in the local market and their professionalism.

Jessica

I have been renting a condo for the past six seven months through HCM Property Management. I have nothing but great things to say about the entire experience. The staff quickly addresses any concerns and gets repairs done in a timely manner. I can easily get in contact via text message with questions or regarding things that need to be addressed. The staff that has assisted me in a professional and kind manner include Renee Cubillas, the property coordinator, Gabby Lopez that assisted with signing the lease and other issues, Ana and Mariel. I highly recommend this company.