McGill Management - Arlington Heights, Illinois

Debbie Ippolito

Very Poor communication with residents. Do not listen to residents so they respond with gibberish. You have to repeat questions/concerns.

I have been trying to find out why my assessment payment was returned. Payments went thru for October, November, December. Their bank returned without explanation the January payment.

How can I correct when I don't know what's wrong.

I keep a credit balance in my account because of poor bookkeeping but they keep saying I'm past due.

Monika Cabaj

Worst management of HOA ever. I do not recommend living in an association that has McGill Management. They care more about flowers being placed outside than hallways inside that have holes in the walls, lightbulbs out, and disgusting smells. Then they’ll tell you your HOA is raising prices without a 30 day notice. If you complain about anything, you have to call multiple times to hear any kind of response. This place is a joke.

Mitchell Furlett A.

McGill Management and our community manager, Christopher Kelly, have been outstanding! Their great communication, quick response times, and excellent customer care make a huge difference. Highly recommend them for anyone in need of reliable and professional property management services!

Marlo Appelquist

Jodi and Neely at McGill are the best! Jodi always returns my calls in a timely manner and really cares about our community! Her knowledge and attention to detail is essential to our association Hartford Square! Highly recommend Jodi at McGill to manage your property!

Mary Warp

I received feedback from the management company and I appreciate their quick response. So I changed my rating based on that. I will reach out to find out who to contact.

I'm extremely disappointed in this management company they continue to raise association fee, to the point of being more than the large homes surrounding our townhomes and the service never gets any better. They don't remove the snow if its less than two inches even when there is ice the least they could do is put salt down in the driveways and on the stairs. We have next to no yard because of a huge pine tree in the middle of it that kills the grass and they do nothing about it.

Julie Ko

Horrible company!!!, when the management company refuses to make a phone call !! Trying to use the clubhouse March 1st. for my sons wedding shower. I called first in Nov. It's too soon for Chris to put it on his calendar.. He's too busy.. I call back in January, and I now understand work is to be done. Floors, paint and bathroom work.. Can you please call and find out if it will be finished by March 1st. No, just plan on it not being available!! Even though the material has been chosen and the contractor has the job. It's literally 2 months away.. and I'm told to go spend money somewhere else. Totally unexceptable. As I know how long it should take to do this project.. If they are starting sooner then later.. No, it's not available. I'm hung up on, when I ask to talk to someone else. Never any calls returend! Obviously they think we work for them!

Judy Foerst

Cross creek community since August 2024 has several issues with new tenants. McGill hasn't addressed the issues and it only gets worse. Many owners live in their condos and others rent their condos out. We've never had issues like we have now with the renters. They have loud parties frequently and all night. Large groups of ppl that attend the parties and have no respect for others that live in the community. Police have been called multiple times and break up the parties going on until 5-6am and not only weekends.

They have trash bags all over the common area and do not put trash out for garbage pickup. When they get around to throwing out the trash they put it in a dumpster not related to our community which is an apt complex. A sign in front of the dumpster states it's for the apt complex and violators illegally dumpling will be prosecuted. They leave plates of food out for days and dirty pots and pans on their patio which is causing rodents to come.

They I'm sure more people living in the unit than on the lease and it's a 2 bedroom condo. At least 7-10 pairs of shoes on a regular day and a lot more during their parties all the way down interior hallway.

They are trashing the area and McGill Management seems to ignore all the complaints. Alicia Smith told me to call the police. The police said they can't stop what's going on and only break up the constant parties with numerous attendees and the management has to address the problem.

We can't communicate with new renters as they don't speak English.

They latch the security door open so people continue to come and go as they please as if it's an open party. Occupants of other condos close the security door and the party goers keep opening it back up.

Some parties start as late as 1:00am and continue into later morning hours and they are loud inside and outside the condo.

There has been many cars full of party goers parked on both sides of the street. The sign in our community states no parking between 2am and 5am yet cars can be out there all night.

It seems every time someone calls the police and breaks up the party they next day they have even a bigger party.

McGill Management is not doing their job as they seem to disregard the complaints and Alicia Smith said she will send them a courtesy letter. What the heck is a courtesy letter. They need to send the owner a letter of complaint.

It's getting out of hand and will only get worse if they don't talk to the owner and get this changed or it will just turn into a ghetto

Chris Hucker

No stars. I called and left message Monday the 13th of Saturday 18th delivery. No response. Called left message yesterday of another delivery today. Was told can't have delivery today. I am still getting my delivery today !! Not using elevator and did not use it last Saturday either. It will not be on Harbour club to decide when I'm getting my delivery. I took the day off work.