Palm Realty Property Management - Port Charlotte, Florida

Cassandra S.

The team over at Palm Realty Property Management has been so helpful and responsive in my rental journey. Cathy has always been prompt to contact me for maintenance issues and has great vendors that work quickly to resolve issues. Cannot say enough good things about this team!

Ruth C.

Folks in the office are very good, realtor that actually handles the rental properties is poor at best. Jenni is non responsive, does not handle issues with tenants despite multiple requests from the owners. They were so quick to return a security deposit, never even checked to confirm utilities were paid (they weren’t) nor did they do a post move walk thru. There were many things (mostly minor) that needed attention after tenant moved because they left it in poor condition. Almost all would/should have been seen if a proper inspection had been done, and tenant should have been responsible for the cost. They told us certain items would be charged back to tenant - they weren’t. After dealing with Sue Downs for over 16 years (she was always right on top of things) it was extremely disappointing to deal with these folks that took over her clients.
Would definitely not recommend to any potential landlord.

Ashley -.

Renting from PRPM has been, by far, the absolute best renting experience of my life. I rented for approximately 10 years from various corporations before buying a home. I had an emergency situation that caused me to have to very suddenly leave my home and needed a reasonably priced rental ASAP. Jenni was extremely sweet and empathetic from the very first call, and was able to find me the perfect place. We toured it the next day and I was able to move in in less than 1 month.

During my stay there were a few maintenance issues, one of which didn’t have a super obvious cause or solution, which were fixed in a *very* reasonable amount of time. Cathy was excellent at staying in communication with me throughout the process, and their handyman was quick, nice and professional as well.

Unfortunately at the end of the year the owner decided to sell the house so we had to move out. I scrolled through their listings and scheduled a few tours, and again Jenni was able to get with me on short notice. After our tours she suggested a house that fit all of my criteria that wasn’t even listed yet and we went straight there. It was perfect, so she was able to pull some strings to get me out of my lease a few weeks early so the new owner wouldn’t be sitting on a vacant rental AND the current owner could start the selling process.

The moving process was pretty seamless, especially considering the new house is managed by a different company (PRPM was just helping with tenant acquisition). Chelsea worked with me to make sure everything was lined up for the move and all questions were answered.

In addition to these awesome ladies, PRPM offers easy rent payment and maintenance requests via their easy to use portal and they are always available via phone or text (which is a huge plus for me because I’m not great at phone calls).

I will forever recommend them to any and everyone I know who’s looking to rent in this area, and they will be my first stop if I end up needing to move again 💜

Nicholas C.

INVESTORS BEWARE!!! stay away from this company. I hired this company to manage a property for me based on a referral from my real estate agent from Remax that i trusted and boy was i let down. First jenny would call say she had showing for potential tenants then would never inform me if they passed background or any updates. No follow up communication from jenny after i signed the contract. Then they took two weeks to make a simple repair to replace an electrical outlet and leak in a door frame. Which no tenant should have to wait that long for repairs. Only reason it got fixed is because i had to call them. There excuse was handyman was on vacation. My response was you only have one handyman to handle all your repairs? No answer for that question. So after the bad start i called to talk to mark the owner. I wanted to have a sit down with him and jenny to discuss the problems and to find solutions also to set expectations as im paying 10% a month to not have headaches. Mark said no problem he will get with jenny and schedule date. Been 11 months and no call from mark. Then air conditioner needed a repair never received a call stating air was fixed or the price. Then they called me three days before my tenants lease expired to tell me the tenant will be leaving even though tenant notified them 35 days prior. So we scheduled a final walk-through with Kathy. Three hours before the scheduled walk-through Kathy calls and notifies me that they can’t show up today because they had other appointments. How Do you have other appointments when you have an appointment scheduled with me? Is my appointment not important Kathy? What exactly am i paying for? Kathy had no response just rude. The tenant took the day off of work to be there for the walk-through. They have no consideration for their clients or tenants. I went to office in person at 1030am during the week to discuss more. Door was locked and there was a sign on door to call to make appointments. Company’s who hide behind locked doors and automated phone
messages are companies to stay clear of. Realtors should stop recommending this company they are tarnishing their reputation in doing so. INVESTORS STAY AWAY FROM THIS MANAGEMENT COMPANY!!!!

Sean A.

PRPM has been fantastic to work with!! ! We have rented for over 10 years and this company is by far the best!! Any work order is completed by end of the day! This is our second rental with PRPM and will continue to rent with them! Highly highly recommended 😊

WENDY F.

We have had the most positive rental experience with Palm. They are easy to get a hold of, always call back, easy payment online, friendly. We had a plumbing problem and it was addressed and fixed by a plumber within 24hrs. Thanks for the great service Kathy and the Palm Realty team and Andy at Home Services.

Cheryl B.

We have dealt with Palm Realty for the past 11 years and have found them to be an excellent company. We bought and sold our two homes through Tammy Hayes who was extremely well organized, looking carefully at every detail.
Last year, when health issues prevented us from traveling south, we rented out our home through Palm Realty Property Management. The company is very well organized and dealt promptly with any repairs. In September, our home was damaged by Hurricane Ian. Cathy Ellis stepped up and arranged workmen to do the repairs. Cathy visited the house and took pictures and remained in touch regularly. She went above and beyond to help us out and we are very grateful.
I highly recommend Palm Realty for buying, selling or rental.

Sue A.

We rented our first Florida condo through Palm Realty Property Management and worked with their professional property managers for 18 wonderful months. They were professional, responsible, reliable, responsive, respectful and trustworthy. We rented from 4 others before finally buying a home. Those 4 were horrible experiences, as has been my friends' rental experience with other Florida property managers. In my experience, there is zero enforcement of tenant law in FL. Go with a great property manager. Palm Realty Property Management professionals are excellent!