The Iowa Clinic Pain Management - West Des Moines Campus - West Des Moines, Iowa

Die Iowa Clinic Pain Management - West Des Moines Campus ist ein renommierter und spezialisierten Zentrum für Schmerztherapie, gelegen an der Adresse 5950 University Ave, West Des Moines, IA 50266. Das Zentrum bietet professionelle Hilfe bei Schmerz- und Palliativtherapie.

Die Kontaktdaten sind telefonisch unter 587-599-02 erreichbar und die Webseite lautet auf: iowaclinic.com.

Die Spezialitäten des Zentrums für Schmerztherapie beinhalten:

- Zentrum für Schmerztherapie

- Arzt für Schmerztherapie

Für die Besucher bietet das Zentrum auch eine Reihe von rollstuhlgerechten Einrichtungen, wie z.B.:

- Rollstuhlgerechter Eingang

- Rollstuhlgerechter Parkplatz

- Rollstuhlgerechtes WC

- Normales WC

Es wird empfohlen, einen Termin zu vereinbaren, bevor Sie das Zentrum besuchen.

Das Zentrum verfügt über insgesamt 22 Bewertungen auf Google My Business und hat eine durchschnittliche Bewertung von 2.7/5.

Wir empfehlen, das Zentrum für Schmerztherapie in West Des Moines zu besichtigen und sich auf der Webseite oder telefonisch mit ihnen in Verbindung zu setzen, um weitere Informationen zu erhalten. Ihr Wohlbefinden ist unser größtes Anliegen.

👍 Bewertungen von The Iowa Clinic Pain Management - West Des Moines Campus

MARK B.

2/5

I like my provider, Karla Stapes NP, but the receptionists at the front desk are sadly lacking in courtesy and friendly reception. I have experienced on numerous visits to see my provider. Having been less than 10 minutes past my slotted appointment time, the front staff needs to understand the complicated and malfunctioning processs we as patients must go through before we arrive at the clinic. First, the parking lot is repeatedly full in both regular and Handicapped parking spots, with overflow parked alongside the curbs in both front, side, and rear locations, with numerous cars waiting while idling to get the next available spot. Second, although tge online checkin is my preferred, partially bc I can thereby avoid the front desk receptionists, the Kiosk at the front door to the reception area appeared to be malfunctioning and wouldn’t accept my input. So as my last option, which used to be my first when the clinic was on 2nd Floor, I went to the counter and was received with “We may have to reschedule your appointment…” followed by a snarky redhead at the end of the counter. The same redhead that was complaining out loud about having to work, I overheard while waiting for my appointment with Karla last time! Perhaps, it might be time the front desk receptionists perform a different task within the office. Unfortunately, negativity is contagious, as is positivity, and I shouldn’t have to leave for my appointment earlier than I already do. I realize these are difficult times, but when the clinic was on 2nd Floor, sharing the office with PT, the reception area was filled with positivity, smiles, and friendly receptionists, of which I often smiled and said “Thank you for being so nice!” Not quite sure why that has changed, other than experience has taught me that it only takes “one bad apple” to ruin the cart. Thank you Dr. Patel and Karla Stapes for the service you provide us.

Debbie B.

5/5

Maddie was wonderful. Very kind listening to all our concerns and sent us in the right directions for pain relief.

Vincent W.

5/5

Checking in was simple and easy. The staff was extremely friendly. My nurse (Shara) was pleasantly nice. Dr. Xu walked me through the procedure, asked plenty of questions regarding my current pain and past pain. The procedure (epidural C5 / C6) itself was pain free.

TOBY K.

1/5

I have been a patient at this clinic for over 6 years. Originally, I felt as if their service and treatment was adequate. About a couple years ago things started to go downhill very quickly. It started taking forever to get anything done and every appointment took far too much time. In fact about 2 years ago I arrived for a scheduled treatment time where I waited in the lobby for over 45 minutes past my appointment time before I was called back. I waited in the exam room for an hour without the doctor coming in to see me before I walked out without receiving my scheduled treatment. No one from the office called to ask any questions as to why I left and still haven't. I know laws with some medications this clinic prescribes have changed recently but it doesn't seem they are concerned with any sort of customer service regarding their patients. I understand why there are laws regarding timing of scripts but I don't understand why they aren't able to figure out a better system for refilling them in a timely manner that is compliant with laws. Also, I know they could purchase software to help their process which could almost eliminate handwritten refill scripts or the need for patients to make a monthly trip there just to pick up the script but they haven't agreed to purchase it. I don't believe it would take too long for them to recoup the $100k it costs for this program. There is NO reason we shouldn't be able to expect them to complete a refill request within 24 to 48 hours but I've had times where it took over TEN business days! Then, I'm told I should do a better job of remembering when to request my refill to get it on time and I generally request it over a week out. Absolutely awful!! I'm in the process of looking for a different clinic and hope I won't have to deal with this place again!

Irene W.

2/5

This department at the Iowa Clinic is so frustrating to deal with. The staff that greets you are lovely. And Dr Gates is, I think, doing the best she can, but she’s the only doctor there. I had to literally badger them to get MRI results that were a week old. I called on Friday and was told someone would call me. No one did. I called on Monday at 10AM and the staffer said she would put the request in and mark it urgent. I waited until 4:00, knowing they close at 4:30, and was told she would send the request again marked “urgent”. I called a third time at 4:29 and she said she would request that someone call me tomorrow. I was SO frustrated, didn’t use bad language but voiced my frustration. A little before 5:00 the doctor finally called me. This department is giving Iowa Clinic a bad name. I haven’t had issues with other departments there, but Pain Management needs some attention.

Donna C.

3/5

I came here having moved from NC to St Charles Iowa. I am on medicine and of course it's mandatory to come every 90 days. While the visit was OK, I don't think that the tech or Dr are very compassionate people. May just be their personality. I am surely missing my NC Pain Clinic doctor. They cared for you no matter how long it took.

Randi L.

1/5

Let me start by saying that I LOVE TIC. I simply, HATE, LOATHE, AND DESPISE the pain clinic. My first appointment mlthey called my name, turns out 2 Randi/Randy. Apparently they didn't look at the chart to see that they wanted a male and I infact was a female or even in the current time, verify the last name. So I was taken back to see a doctor that had never seen my records and was confused as hell for the 20 minutes he spent with me. My 2nd appointment I saw the PA, and she acted as though it was my first ever visit to any TIC office, and switched me off my meds that were controlling pain to something different to try. I tried it didn't work. I wound up in the ER because my pain was excruciating. I call to get in to go back on my old med was told I couldn't get in for over a month! After yelling, I was suddenly able to been seen after a long and miserable 2 weeks for a steroid injection (mind you I told yhem on the phone that I was given oral steroids but they said to come in it wouldn't be a problem). I go in and paid my $75 co-pay to be told that no, they can't do the injection to come back in another 2 weeks. Injection was fine, but the doctoe that actually oreformed the procedure is rude and acted like I should tell him how wonderful he was for just seeing me at all. He also told me that I don't need the medications or PT if I would simply do easy at home stretches every day like he does. He actually told me that PT is just a way for the clinic to make money off of people who are willing to do anything due to pain. I go in for another appoitment to follow-up after my injection and again was treated as though I was a new patient. I asked to be put back on the medication I was on when I previously was taking that had completely managed my pain and was tokd to simply take more of the current medication.
This is my third month dealing with this clinic and I'm done! I called in my Rx the required 10 days ahead of time and mysteriously that request wasn't sent back. They mark it as urgent because I'm overdue for my medication now and while they got it for me, they couldn't call to let me know it was ready or give me an estimated time on when to call back, was simply told to call back later in the day. I was in pain and it was getting worse by the minute, broke down and asked them to havea nurse call me to let me know if I should go to the ER or if they wanted me to tey something different. When I called back 3 hours later for the Rx, I still hadn't heard from a nurse. I blew up. I couldn't walk down a 10 foot hallway without crying and stopping to take a break. I needed to know if they had any kind of fix before forking out the $300 co-pay for an ER visit. I again stated my problems to the woman on the phone while crying in pain and magically a nurse WAS available to take my call and it wouldn't take the 24 hours previously stated to get a call back. I was told to go to the ER. Which leads me to today. Obviously, I need to get in to see the PA, but when I called before closing I was put into a call queue and held for roughly 10 minutes before 4:30 arrived and it dumped my call into some voicemail system that I was unable to leave a message with instead of the people on staff clearing the queue before leaving. To say the least my review would be to stay clear of this clinic. The staff is rude, uncaring, unprofessional, and just plain awful. I will be going in to see my amazingly wonderful family practitioner at TIC on Monday to get a referral to literally any pain specialist that isn't with TIC. Sadly, with the organization being capable of employing staff as awful as what they do in their pain clinic, I'm seriously considering finding a different clinic for all of my needs. I'm disappointed to say the least. If you're ever revered to this office, run away and find someone else. DON'T WASTE YOUR MONEY OR YOUR TIME ON THIS SUPPOSED PAIN SPECIALIST CLINIC. All they will do is take your money, cause you mental and physical pain above and beyond what you already have from whatever chronic ailments send you here.

Anon Z.

1/5

Pretty sure the rating and the comments speak for themselves, if you want a 2 star "woke" doctor that does nothing for you hit this place up lol! The nurse I spoke with speaks down to you like she does her husband and kids from what I imagine.