TPM, Inc. - Provo, Utah

Erin S.

DO NOT WORK WITH TPM!!
We just moved in not even a month ago. I read the reviews of the company before hand, but we didn't have much choice due to us being the renters and needing to move into a place that worked for us.

The move in process was the first red flag. While it fell mostly on the previous tenant not moving out when they were supposed to, TPM should have been better at managing it. They had our move in date just ONE DAY after the previous tenant was supposed to be out, not giving them any time for cleaning or maintenance. We arrived on our (now moved) move in date to 10+ people cleaning the place AFTER the carpets were cleaned the night before. We weren't able to move in until 2 days after our initial move in date because of the previous tenant and Gina, our manager pretty much treated it as a "not my problem" type of situation. We have been here for 2 weeks now and maintenance still hasn't been by to fix the things that should have been done BEFORE we moved in.

I also went to pay rent today, and the online system is not allowing us to. Gina said she had no idea what was going on and gave me a number for Zego, the online payment system, of which they told me it was something TPM had to fix! The run around is absolutely ridiculous and the lack of concern from Gina is unprofessional. Any time I call her for help or questions the response I get is "oh, well I don't know". You should know how to do your job! I don't know if TPM as a whole is the problem, but Gina is definitely less than helpful and I'm not looking forward to having to work with them the next year while we rent.

Angela R.

Don't rent from them. We lived in 244 w 400 n orem. There is a huge mold problem in the kitchen and bathroom. Look in the lazy susan, pull the oven out and look under the sink before signing a lease. I have pictures but can't upload. The wall behind the stove was completely black with mold. Their fix was to paint it. They didn't do anything about the actual mold.
Also, Waymon never responds to emails. I had to send two sometimes three emails before getting a response. We wanted to renew our lease despite the mold problem because we loved the neighborhood. I asked a handful of times about renewing and kept getting the response "the owner doesn't know if they want to sell or continue renting". Even into the last month of our tenancy they wouldn't confirm or deny if they would renew. I'm a single mom and couldn't afford to have last minute notice that they didn't want to renew so I just decided to move. They never did say yes or no even after I told them I had to move without an answer. It was very strange. I would have been ok with them not renewing and telling me why even if it was because of something I'd done wrong.... but to just not respond after multiple requests? It was strange.
And they overcharged us for "fixing" things that didn't need fixed. $250 for carpet cleaning a 10+ old carpet that wasn't cleaned when we moved in (I know because I cleaned it myself and it was filthy). Also $250 for a cleaning service to "deep clean"... again it wasn't cleaned when we moved in - ceiling fans caked with dust, dead bugs in the fridge, grime in the tub. I didn't mind cleaning when I moved in because I care about living in a clean home.... but didn't expect to be charged for cleaning on move out especially since it was spectacularly cleaned by myself and help from our relief society sisters when we moved out. Also $250 for a new blind the living room? I walked by the place after we moved out and that blind quality probably only coat them $50. I can't afford for them to send it to collections like they threatened so I have no choice but to pay. Ridiculous.

Chris E.

I would give zero stars if I could. I rented with TPM for just over a year. They never fixed anything in the apartment. My gas and electric bill were sky high because the furnace and ac didn't work. When I moved out they only gave me a third of my deposit. They charged me for cleaning that they didn't do as they rented the unit the next day. Gina acts sweet but is a very devious woman. They are crooks. Don't trusts them.

Kaydee K.

Our neighborhood uses TPM for property management. Not sure what they are “managing” but it’s not the property! They should be doing maintenance on our property once a week in summer months, they haven’t came the whole month of July! Our properties look DISGUSTING. The grass is dead and hasn’t been mowed, trees are dying, the bushes need trimmed. The sprinklers aren’t even ON. I’ve called multiple times and no one answers, left multiple voice mails, sent in maintenance request with obvious pictures, and have emailed our property manager Rich himself and no response. If you’re looking to hire a property manager look elsewhere!!!

Alexa H.

They are the ABSOLUTE WORST HOA I've ever had. I live in The Arbors in Provo. There are spiders everywhere in the summer because they don't spray, the treadmill has never worked, the gym is covered in bugs, they never clean the pool and the walkways outside our doors are covered in ice right now. They are so freakin useless, my property managers can't even get a hold of them. Stay far away from TPM Inc. They also threw a fit cause someone was leaving garbage on the sides of the garbage cans instead of inside them. Which I understand but instead of installing cameras they just took all of the cans away except for the large dumpsters. Super mature...

Carla A.

This is the most CORRUPT entity that I have ever dealt with. They are all a bunch of thieves that only want your money but won't spend one cent in fixing something or help you out when it is needed. They keep increasing the prices for nothing just to keep filling up their pockets. I will report this office.

Riklaunim A.

I live at a property that is being mismanaged by this gaggle of inept morons. My landlord has ha window mounted a/c unts installed for more than 20 years. This past week, tpm made him remove said widow units. It is now as I'm typing this, 99 degrees in my bedroom. Do NOT get involved with these morons at tpm, or you'll regret it.

Nathaniel W.

We lived in Springville for one year. Really don't like the guy that runs this company or his employee Gina. They basically stole my security deposit even after I pressured washed their driveway and it was spotless. These guys are crooks and are shady, stay far away.