Wasatch Realty & Property Management - Salt Lake City, Utah

Gerome R.

They reached out to me about a house viewing because I was interested in one of their listings. So they called me and set up a house viewing. I freed my schedule for that because I am very busy. On the day of the viewing, they asked me to send them a copy of my identification documents so that they can verify me. I sent them the necessary documents but the link that they provided would not work properly. So I called them multiple times. The first 2 times, another person answered and they advised me to call back in the afternoon so the person who set up the schedule with me can help me out. They were a bit unprofessional when they answered my phone call they told me a time to call them but when I called back they said to call them back again. 3 hours before the viewing, the person who called me before finally was at the office. I explained the issue and he advised me to send the documents via email instead and it should all be good. So I did it, i even verified with him the email before I sent it out. He even advised me to call him back if I have any other concerns. 30 minutes before the viewing they sent me an email stating that they did not receive any documents so they will cancel the appointment. I called them back multiple times the same day but they never responded . It was very frustrating! I sent them a message the day after about what happened and they responded with a robot message saying that we want you to reschedule for another day. I t was very irritating that I asked them to cancel everything and to give me a feedback form. The same person who set up the schedule called me the next day and asking about what happened. He was like I saw your message and we wanted to make sure that what happened to you won't happened to others in the future. I was super frustrated and ask him to send me the feedback form. He said he will but he never sent me anything. That's why I searched their company and I'm doing this review. They're very unprofessional and incompetent. Such a waste of time and effort.

So Do not waste your time with them!

Wise W. U.

I have contracted Wasatch Realty and Property Management for 14 years to manage my properties. They have done an excellent job keeping tenants in my units, handling repairs in a timely manner and sending professional monthly reports. I recommend them to anyone who wants honest and professional management of their property. They protect your investment and treat it as their own. They treat the tenants fairly, firmly and with respect.

Tyree K.

Im rating one star because even though I got to see the property I was interested in, going forward the communication just stopped. I understand if someone was selected to rent the property but I don't feel like its providing good customer service to leave others who are still showing interest and trying to contact the company without any communication that the property has been rented. A phone call or even returning a text message is not asking a lot but I got neither. Makes me wonder what the service would have been like if I had ended up renting through them, or if you're having them manage your property. Its tacky and definitely unprofessional.

Janice B.

Matt and team are absolutely the best, most honest, most talented , most hardworking property management team I have ever encountered in my 25 years as a landlord. I feel privileged to have them on my side. in addition to his real estate education and experience, Matt's experience in painting and construction also means that he expects the best from his repairmen and he makes sure they deliver it.

Michael G.

You guys will be receiving paperwork on some fraudulent activities within you business no later then Monday I want the $39,500 back that was stolen from me, with the shady owner finance loans you have within and the mortgage fraud that was committed be on look by Monday to you office, as will division of real estate.

Josh

Bunch of crooks!!! Do not rent from these guys whatsoever!!! Save your money and rent elsewhere!! These people have harassed me for over 8 years and continue to do so!!! DONT WASTE YOUR TIME!!! Once your lease is up they will update the house and try and put the bills on you! Complete fraud!!

Hayleigh F.

I have not worked with this company and previously wrote a review thinking it was a different management company.